General Terms and Conditions of Sale

Last updated: July 30, 2026

1. Seller Information

These General Terms and Conditions of Sale govern purchases made through the ecommerce shop paulinedebo (the “Shop”).

Seller: Pauline DEBONNE
Legal form: Entrepreneur individuel (EI)
Registered office: 140 Rue du Chateau, 20883 Brest, France
Company registration number: 902 741 368 00017
VAT number: FR81902741368
Email: [email protected]
Telephone: +33 9 38 58 22 35

The Seller and contracting party for all purchases is paulinedebo. Stripe provides payment-processing services but is not the seller of the products.

2. Scope and Acceptance

These Terms apply to all orders placed through the Shop by consumers. By placing an order, the customer confirms that they have read and accepted these Terms before payment.

The applicable Terms are those available on the date the order is placed. The Seller may update these Terms at any time, but changes will not apply retroactively to orders already accepted.

The customer must have the legal capacity to enter into a contract and must provide accurate, complete, and current information when ordering.

3. Products

The essential characteristics, materials, dimensions, availability, and price of each product are described on the relevant product page. Customers must review this information before placing an order.

Product photographs are provided for illustration purposes. Minor differences in color, texture, or appearance may occur due to screen settings, lighting, or the handmade or natural characteristics of a product. Such minor differences do not affect the customer’s statutory rights.

Products are offered subject to availability. If a product becomes unavailable after an order has been placed, the Seller will notify the customer and refund the amount paid for the unavailable product.

4. Prices

Prices are displayed in the currency indicated in the Shop and include applicable taxes where required. Delivery charges, customs duties, import taxes, or other fees not included in the product price will be clearly disclosed before the customer confirms payment whenever they are collected by the Seller.

For international deliveries, customs duties, import taxes, and local handling charges may be imposed by the destination country. Unless expressly stated otherwise at checkout, these charges are the customer’s responsibility.

The Seller may change prices at any time. Products are invoiced at the price displayed when the order is confirmed, subject to correction of obvious pricing errors. If an obvious pricing error is identified, the Seller will contact the customer before shipment and offer the option to confirm the order at the correct price or cancel it for a full refund.

5. Orders

To place an order, the customer must select the desired products, provide the requested billing and delivery information, select an available delivery method, choose a payment method, and confirm the order after reviewing its details.

Before submitting the order, the customer may review and correct any input errors. Clicking the final payment or order confirmation button constitutes an obligation to pay.

After the order is submitted, the customer will receive an electronic acknowledgement. This acknowledgement confirms receipt of the order but does not necessarily constitute acceptance. The sale becomes final when the Seller sends an order confirmation or dispatch confirmation, depending on the information provided during checkout.

The Seller may refuse or cancel an order for legitimate reasons, including suspected fraud, unauthorized payment, product unavailability, an obvious pricing error, an unresolved dispute concerning a previous order, or delivery to an unsupported destination. If payment has already been collected, the corresponding amount will be refunded.

6. Payment

Available payment methods are displayed at checkout. Payments may be securely processed by Stripe and its banking or payment partners. The customer authorizes the Seller and its payment processor to charge the total amount shown before the order is confirmed.

Payment information is transmitted directly to the payment processor through encrypted connections. The Seller does not receive or store the customer’s complete payment card number. Payment processing is also subject to Stripe’s applicable terms and privacy practices.

Payment may be subject to authentication procedures, including Strong Customer Authentication or 3D Secure. The order may not be processed if payment is declined, incomplete, unauthorized, or fails authentication.

The Seller may carry out reasonable anti-fraud checks and may request additional information necessary to verify the identity of the customer or payment authorization. Any such information will be handled in accordance with applicable data-protection law.

Refunds are issued to the original payment method whenever possible. Processing times after a refund is initiated depend on the customer’s bank or payment provider and are outside the Seller’s control.

7. Delivery

Available delivery destinations, methods, estimated delivery times, and charges are shown before the order is confirmed. Delivery estimates begin once the order has been accepted and, where applicable, prepared.

The customer is responsible for providing a complete and accurate delivery address. Additional costs resulting from an incorrect or incomplete address, an unclaimed parcel, or a delivery refusal not based on a legal right may be charged to the customer, where permitted by law.

The Seller will deliver the order within the period stated at checkout or in the order confirmation. If no specific period is stated and mandatory consumer law applies, delivery will take place no later than 30 days after conclusion of the contract.

If delivery is materially delayed, the customer may request delivery within a reasonable additional period. If the Seller does not deliver within that additional period, the customer may cancel the order and receive a refund, subject to applicable law. The customer may cancel immediately where delivery by the agreed date was essential and this was communicated before ordering.

Risk of loss or damage passes to the consumer when the consumer, or a third party designated by the consumer other than the carrier, physically receives the products. If the customer independently appoints a carrier not offered by the Seller, risk may pass when the products are handed to that carrier.

The customer should inspect the parcel upon delivery and promptly report visible damage, missing products, or incorrect items. Failure to report immediately does not remove any mandatory statutory guarantee.

8. Right of Withdrawal

Where European Union or other applicable consumer law grants a right of withdrawal, the customer may withdraw from the purchase without giving a reason within 14 days from the day on which the customer, or a designated third party other than the carrier, receives the product. For an order containing several products delivered separately, the period begins when the last product is received.

To exercise the right of withdrawal, the customer must send an unambiguous statement before the withdrawal period expires to:

Email: [email protected]
Return address: Returns Department, 140 Rue du Chateau, 20883 Brest, France